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IMPORTANT SAFETY WARNING

Philips Energy Saver (a/k/a Marathon or Marathon Classic) Compact Fluorescent Dimmable Reflector Lamps:  R30, R40 & PAR 38

Philips has identified a safety problem which affects a number of Energy Saver a/k/a Marathon or Marathon Classic Compact Fluorescent dimmable reflector lamps produced between March 2007 & May 2010, and sold through the period of March 2007 through July 2011. Philips is committed to the well-being of its consumers and has decided to voluntarily recall the affected CFLi lamps and offer a free replacement lamp to consumers.
The Model numbers and UPC codes affected are:

 

Product Description

Model Number

UPC

EnergySaver (a/k/a Marathon or Marathon Classic) Dimmable R30 Reflector Flood

EL/A R30 Dim 16w

46677 13 7076 and 46677 15 0419

EnergySaver (a/k/a Marathon or Marathon Classic) Dimmable R40 Reflector Flood

EL/A R40 Dim 20w

46677 13 7083 and 46677 15 0426

EnergySaver (a/k/a Marathon or Marathon Classic) Dimmable Par38  Reflector Flood

EL/A Par38 Dim 20w

46677 14 6443 and 46677 15 0433

The glue attaching the glass outer envelope or globe to the body of the lamp can fail allowing the glass outer envelope to fall and strike persons and objects below posing a possible laceration hazard to consumers. 

 

HOW DO I KNOW IF MY ENERGY SAVER A/K/A MARATHON OR MARATHON CLASSIC COMPACT FLUORESCENT DIMMABLE REFLECTOR LAMPS IS ELIGIBLE FOR AN EXCHANGE? 

Please call Philips Customer Care (tel:  866-622-6372) to talk with an agent to see if your Energy Saver a/k/a/ Marathon or Marathon Classic Compact Fluorescent Dimmable Reflector lamp is eligible.  The agent will ask you to provide the following information regarding the product:

  1. UPC Code
  2. Model number
  3. Date code

 

That information can be found easily as follows:
For boxed product, the UPC number can be found on the bottom of the box (Figure1).
Figure 1
819203_upc.jpg816650_upc.jpg

For blister carded products, the UPC can be found on the top left corner of the blister package (Figure 2)
Figure 2
819103_upc.jpg

If you no longer have the product packaging, the affected Energy Saver a/k/a Marathon or Marathon Classic Compact Fluorescent Dimmable Reflector lamps can be identified via the Model number, which is listed in the white area of the lamp with other product information.
cfli_model_numbers.jpg
The date code can be found on the plastic or metal base of the lamp.
Figures 3, 4 & 5 show the different locations of the date code on the plastic. Figure 6 shows the date code location on the metal base.
Figure #3                                 Figure #4                     Figure #5                     Figure #6

 

Date Code on Product

Month and Date of Production

C7 to M7

March to December 2007

A8 to M8

January to December 2008

A9 to D9

January to April 2009

0916 to 0953

April to December 2009

1001 to 1022

January to May 2010

 

Please also read the FAQs.

WHAT TO DO IF YOU OWN AN ENERGY SAVER A/K/A MARATHON OR MARATHON CLASSIC DIMMABLE REFLECTOR LAMP WHICH DOES NOT NEED TO BE EXCHANGED
If you own an Energy Saver a/k/a Marathon or Marathon Classic Compact Fluorescent Dimmable Reflector lamp with a different product-type number to those stated above, or produced before or after the period March 2007 to May 2010, your lamp will not need to be replaced. We would like to reassure owners of these Energy Saver (a/k/a Marathon or Marathon Classic) Compact Fluorescent Dimmable Reflector lamps that they are safe to use.

We thank you for your cooperation and apologize for any inconvenience caused.

 

FAQs

  1. What problem has Philips identified with its Energy Saver (a/k/a Marathon or Marathon Classic) Compact Fluorescent Dimmable Reflector lamps?
  2. What are you doing to resolve the problem?
  3. Is the exchange program free of charge?
  4. What is Philips’ advice to owners of an Energy Saver (a/ k/a Marathon or Marathon Classic) Compact Fluorescent dimmable reflector lamp?
  5. Can I continue to use my Energy Saver (a/ k/a Marathon or Marathon Classic) Compact Fluorescent Dimmable reflector lamp?
  6. How do I know if my Energy Saver (a/k/a Marathon or Marathon Classic) Compact Fluorescent Dimmable Reflector lamp is among the affected batches?
  7. Does the problem occur with all Energy Saver (a/k/a Marathon or Marathon Classic) Compact Fluorescent Dimmable Reflector lamps?
  8. Where can I find the UPC Code?
  9. Where can I find the Model number on the lamp?
  10. Where can I find the product production date?
  11. How long will it take to replace the affected product?
  12. Have you reported the problem to the Consumer Product Safety Commission?

Q: What problem has Philips identified with its Energy Saver (a/k/a Marathon or Marathon Classic) Compact Fluorescent Dimmable Reflector Lamps?
A: Philips has identified a safety problem involving the glue on the lamp not adhering and the globe falling out of the socket.  This problem affects a number of these Dimmable Reflector lamps produced between March 2007 & May 2010, and sold from March 2007 through July 2011. Philips is committed to the quality and safety of its products and has decided to voluntarily recall the affected Energy Saver (a/k/a Marathon or Marathon Classic) Compact Fluorescent dimmable reflector lamps and replace them.

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Q: What are you doing to resolve the problem?
A: Philips is offering to exchange affected lamps and provide consumers with a free replacement lamp.

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Q: Is the exchange program free of charge?
A: Yes. If you own an Energy Saver (a/k/a Marathon or Marathon Classic) Compact Fluorescent dimmable reflector lamp from the affected batch, you will receive a free replacement.

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Q: What is Philips’ advice to owners of an Energy Saver (a/k/a Marathon or Marathon Classic) Compact Fluorescent dimmable reflector lamp?
A: Our advice to owners is to check whether their lamp is part of the affected batch. If your Energy Saver (a/k/a Marathon or Marathon Classic) Compact Fluorescent dimmable reflector lamp is part of the affected batch, please immediately discontinue using the product and call 866-622-6372 to register for a replacement.

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Q: Can I continue to use my Energy Saver (a/k/a Marathon or Marathon Classic) Compact Fluorescent dimmable reflector lamp?
A: Immediately discontinue use of affected lamps and call 866-622-6372 to register for a replacement lampt.

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Q: How do I know if my Energy Saver (a/k/a Marathon or Marathon Classic) Compact Fluorescent dimmable reflector lamp is among the affected batches?
A: The affected batches were manufactured between March 2007 & May 2010, and sold from March 2007 through July 2011, and have the Model numbers and UPC codes listed below.

 

Product Description

Model Number

UPC

Energy Saver (a/k/a Marathon or Marathon Classic) Dimmable R30 Reflector Flood

EL/A R30 Dim 16w

46677 13 7076 or 46677 15 0419

Energy Saver (a/k/a Marathon or Marathon Classic) Dimmable R40 Reflector Flood

EL/A R40 Dim 20w

46677 13 7083 or 46677 15 0426

Energy Saver (a/k/a Marathon or Marathon Classic) Dimmable Par38  Reflector Flood

EL/A Par38 Dim 20w

46677 14 6443 or 46677 15 0433

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Q: Does the problem occur with all Energy Saver (a/k/a Marathon or Marathon Classic) Compact Fluorescent dimmable reflector lamp lamps?
A: No, the risk is limited to a batch of Energy Saver (a/k/a Marathon or Marathon Classic) Compact Fluorescent dimmable reflector lamps produced between March 2007 and May 2010, and sold from March 2007 through July 2011. All Energy Saver (a/k/a Marathon or Marathon Classic) Compact Fluorescent dimmable reflector lamps produced from June 2010 have a technical update which eliminates the risk completely.

The UPC Codes and Model numbers for the affected product are listed below.

Product Description

Model Number

UPC

Energy Saver (a/k/a Marathon or Marathon Classic) Dimmable R30 Reflector Flood

EL/A R30 Dim 16w

46677 13 7076 or 46677 15 0419

Energy Saver (a/k/a Marathon or Marathon Classic) Dimmable R40 Reflector Flood

EL/A R40 Dim 20w

46677 13 7083 or 46677 15 0426

Energy Saver (a/k/a Marathon or Marathon Classic) Dimmable Par38  Reflector Flood

EL/A Par38 Dim 20w

46677 14 6443 or 46677 15 0433

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Q: Where can I find the UPC Code?
A: The UPC number can be found on the Bar Code on the lamp’s package.  The Bar Code, without the first digit, contains the UPC code that coincides with the list of products that is included in the recall.

For boxed product, the UPC number can be found on the bottom of the box (Figure1). 

Figure 1
819203_upc.jpg816650_upc.jpg

 

For blister carded products, the UPC can be found on the top left corner of the blister package (Figure 2)
Figure 2
819103_upc.jpg

 

The UPC code and date code can also be found on the outer box as seen in the image below

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Q: Where can I find the Model number on the lamp?
A: The Model number can be found on the lamp itself in the white area with other product information.
cfli_model_numbers.jpg

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Q: Where can I find the product production date?
A: The date code can be found on several different places on the product. It is typically found on the plastic but can also be found on the metal base.  Figures 3, 4 & 5 show the different locations of the date code on the plastic.

Figure #3

Figure #4

Figure #5

 

Additionally, the date code can be found on the metal part of the base as seen in the image below.

Figure #6

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Q: How long will it take to replace the affected product?
A: Once you have registered your affected lamp, we will send you a replacement lamp. You can expect to receive your Energy Saver (a/k/a Marathon or Marathon Classic) Compact Fluorescent dimmable reflector lamp  approximately four weeks after you make contact with Philips Customer Care either via phone @ 866-622-6372 . We appreciate your cooperation and sincerely regret any inconvenience caused.

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Q: Have you reported the problem to the Consumer Product Safety Commission?
A: The CPSC is aware of the problem and we are working jointly with them to provide information to Philips Energy Saver (a/k/a Marathon or Marathon Classic) Compact Fluorescent Dimmable Reflector lamp owners.

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Disclaimer

If the lamp submitted for an exchange is not a lamp included in this recall program, Philips will not send replacement product and will not be returning your lamp.

The affected batches:

EL/A R30
EL/A Par38
EL/A R40